FAQ

Frequently Asked Questions

How are the dice made?
Our gemstone dice are crafted from both natural and synthetic materials. Each set has a unique finish, and its colors may differ slightly from what you see online. In fact, most of our customers find that they prefer the dice in person even more than in photos!

Are your dice balanced?
Absolutely! Our dice are perfectly balanced for casual tabletop gaming.

What are the sizes of the dice?
Most of our dice range between the standard sizes of 16mm to 20mm.

How long does shipping take?
We carefully process every order! Typically, handling takes about 1–2 weeks (new products may take longer, up to one month). But trust us—once you see the beautiful dice, the wait will be worth it!

Where do you ship from? Do you ship worldwide? What about shipping costs and delivery times?
We proudly ship our exquisite products from China to nearly every corner of the world—with free shipping included. For full details, please check our Shipping Policy.

What payment methods do you accept?
We currently accept PayPal. More payment options will be added in the future—your convenience is our top priority!

How should I care for my dice?
Since gemstone dice can be fragile, we recommend avoiding drops onto hard surfaces. For safe use, we suggest rolling them on a soft felt tray. You can find our beautiful dice trays in the “Accessories” menu.

How are the dice packaged?
Rest assured, all dice are packaged securely. When you purchase a full set, we include a complimentary wooden gift box. Additional boxes are also available for purchase—see the “Accessories” menu for details!

Still have questions?
Please feel free to contact us anytime by clicking the “Live Chat” button below. We’ll respond within 24 hours!